Free standard shipping on orders over $99
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
1 Keep away from chemicals and minimize the contact with sand and mud.
2 Wash and clean in the 40℃ water and then let it dry naturally.
3 Avoid falls from heights as the internal fracture can not be seen with the naked eye.
4 Do not store your carabiners in humid or salty air, with damp equipment or clothing, or near corrosive chemicals.
5 The carabiner is manufactured according to the technical regulations of CE and UIAA and the lifespan is generally up to 5 years. The actual lifespan of your gear can be longer or shorter depending on how frequently you use it and on the conditions of its use.
6 Lubricate after cleaning and keep no grains inside.
7 Inspect your gear for signs of damage and wear before and after each use.
8 Please read and follow the instructions before use. Distributors and brand owners are not responsible for damage and accidents caused by misuse.
Retire the carabiner when:
1 The wear of groove is over 1/4 of the carabiner’s diameter.
2 The gate can not be opened or closed normally.
3 The screw can not be twist opened or closed.
4 The carabiner falls from heights on the rough ground.
5 Chemicals corrode the metal.
6 strong shocks charge
7 Don’t use it when in doubt and consult your retailer.
All products have a 30 day return policy unless otherwise marked.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We ship to US, Canada, Australia, UK and Europe Countries.
Estimated Processing Time: 2 - 5 days.
FREE shipping on orders over $99.
Estimated Delivery Time: 7 - 30 days.
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